I bet many of you will get what I am about to say...I LOVE Philip's DR. I think he is wonderful and cares and everything else good I can think to say about him. I also love his front office lady. She is sweet and always seems to care how Philip is doing and even ask about me. I also have a soft spot for her because I had my kick butt shirt on that said LOVE HOPE FAITH and she looked at me and said..I love your shirt and I learned that lesson late in life. I said well at least you learned..so from that moment on...I have had a nice feeling when I talk to her. Wow I just gave you tons of info you may not of cared about..But you know me..lol
So my sweet son is sick. He is miserable and in pain. He did have a few good hours yesterday afternoon where he was not hurting as bad with his pump and pain meds...then last night it all got bad again. So as I have mentioned before he is maxed out on meds..between his pain pump and the pain pills and the seizure meds and on and on. It is alot..too much..for him to need to take and still be hurting.
Philip ended up throwing up all night...needless to say I have been counting the hours till the Dr office opens to call them. Why? Because I THOUGHT they would be able to help me..
So I call..and find out his Dr is out of town..so I ask about his PA. The lady says he is here but he is booked up...I said until when and she says till the 31st. I explained to her that Philip was in a lot of pain ..and not functioning well. I also told her I had a concern as to if the pump was working correctly. She listens and says ...I can give you no medical advice. I am thinking where in the world is the sweet lady I always talk to..of course she is not there. So I say...does your office have appts set aside for emergency patients. She says..Mam...all our appts are for emergencies. She explains to me when dealing with such strong medications things can go wrong. Wow thank you for that ...so I left her with...well not all your patients are kids and kids who have had 19 brain operations and now are so drugged up they can not function. So please make sure you send all that info the PA because if something goes wrong I want to make sure I know that you knew just how sick he was.
It is just a hard place to be..because we always are able to get in. He is a wonderful Dr and he is the best at what he does. But his staff ..or whoever answered this morning really made him and his whole office look awful , at least to me. Plus the bottom line is Philip is just really sick and needs to be seen.
Have I heard back? Two guesses and the first does not count. HECK NO.
Monday, July 20, 2009
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8 comments:
I think you should just show up at the dr.s office and make them see him!!
That is just horrible, Amy, for them not to work Philip in today or SOMETHING! Makes you feel like you're winging it alone. I would call back, again, to speak with the office manager. Philip has to get some relief.
Amy, I am so sorry about Philip's pain. I can't even imagine how frustating it must be to be met with resistance from the Dr.s office. I am praying that the GREAT PHYSICIAN will ease Philip's pain.
Oh Amy,
So sorry that went so bad today. We are praying very hard for Philip today, and will do so until he is better. Could be the pain meds that are making him nauseous. They do that to me anyway. I hope he is able to see someone soon and get some relief from the pain and all soon.
Love and Prayers,
Tim
praying you were able to get some relief for Philip today...
And from past experience, it's usually the office manager who is usually the doctor's wife that can make your life even more miserable when you need them the most!
That is terrible. Unfortunately, there are so many doctor's offices that have people on staff like that. A place where you are supposed to get help and they are absolutely NO help. I know they hear things all day long and it is probably a stressful place, but, you think she would have at least gotten his file to look at. I think I would just show up there with Philip in the morning and tell them are NOT leaving until someone sees him. He can't go on like this. I had something similar happen to me with my son a couple of years ago except we ended up raising our voices with each other, which is something I RARELY do to anybody. I wrote a long letter to the doctor and he appreciated me letting him know. (Or so he said.) We requested our records and never went back to him again. It wasn't the doctor, but, his staff. They are a direct reflection on him.
I will be praying that Philip will be able to be seen tomorrow.
Could you take him to the emergency room? Is there a doctor in that practice that is on call?
Praying for you,
Janet
COLE'S Prayer Team
Amy~ This is so frustrating!!! Come on people!!! I'm going to have to agree with some of the other's, show up there....Or call again and say you need to speak with a nurse ASAP!!! And then just keep calling!! I worked in a Hematologist and Oncologist office for many years and that is the way to get it done!! And report the girl on the phone, that is very frowned upon...
How frustrating this all must be for you..I'm so sorry that Philip has been so sick...I am praying hard for things to get better so he can get relief and some rest. And for you and the family too...please take care
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